Production Support Engineer

  • Location: Beaverton, Oregon
  • Type: Direct Hire
  • Job #738

ROLE FUNCTION AND PURPOSE
As our business continues to grow, the IT team is well positioned to manage this increasing demand and provide assistance across Our Payables’ global online client base. The Production Support Engineer position is an auxiliary role to the Development Team; the role is responsible for setup, troubleshooting and ongoing support for API and other technology solution clients; as well as triage of any technical issues.

KEY DUTIES AND RESPONSIBILITIES

  • Work with the team of Production Support Engineer to provide technical support for Our Payables’ proprietary systems
  • Investigate issues with and potentially make changes to .net applications and services
  • Perform database queries using SQL
  • Monitor the production support request queue and prioritize accordingly
  • Understanding of the deployment cycle
  • Communicate and coordinate with internal departments to deliver prompt and informative responses
  • Work with internal and external customers as well as other internal stakeholders, to fully leverage the capabilities of the organization to satisfy our customers.

Production Support

  • Investigating logs and other error handling tools
  • Investigating and problem-solving application and/or service issues
  • Managing and prioritizing the support request queue
  • Reporting recurrent issues and suggesting improvements
  • Querying the databases using SQL

Development

  • Using SQL to generate and execute scripts
  • Work on .net based application and services
  • Using automation tools to assist in fixes and general support/reporting

Customer Satisfaction

  • Provide professional service, managing internal obstacles invisibly to the client
  • Work efficiently to resolve customer issues
  • Experience with online support platforms/features such as screen sharing/chat
  • Manage expectations with both internal and external parties

EDUCATION AND EXPERIENCE

  • 3+ years of technical support experience in a similar role
    • Experience with Microsoft Word and Excel
    • Experience in maintaining knowledge base
    • Experience with SQL and SSMS (SQL Server Management Studio)
    • Experience with an object-oriented programming language
    • Experience with technologies such as JSON and XML
    • Experience with JavaScript, C#, HTML, CSS is highly desirable
    • Experience with SOAP, REST is highly desirable
    • Experience with Docker and Kubernetes is highly desirable
    • Experience with PowerShell is highly desirable

ABILITIES AND ATTRIBUTES

  • Strong troubleshooting skills.
  • Strong self-organization and follow up skills.
  • Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver quality services to our customers. This includes attending product-specific training, reviewing technical literature, and obtaining hands-on experience.
  • Collaboration focused.

 

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About Us

Catapult Recruiting was founded by a group of seasoned IT professionals who are native to the Portland area and love Oregon.

Contact Us

6107 SW Murray Blvd, Unit 269
Beaverton, OR 97008
(503) 970-3111
talent@CatapultRecruiting.com