Service Desk / IT Engineer

  • Location: Denver, Colorado
  • Type: Direct Hire
  • Job #764

Catapult’s currently looking for a Service Desk / IT Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience. Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment. You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms. Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.

The Skills and Experience You’ll Bring

  • 3 years Enterprise Server Desk / IT Experience minimum.
  • Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
  • Experience interfacing with executives is a plus.
  • Solid experience troubleshooting various platforms, Windows and Mac operating systems, endpoint management tools and processes, and scripting.
  • You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms.
  • Great candidates will have experience driving change and seeing technical projects through to completion, and/or direct executive support experience.
  • Bachelor’s Degree or higher, Technology/Computer Science preferred
  • Strong verbal and text-based communication skills
  • Certifications preferred

What You’ll Do

  • Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
  • Technical and strategic project work focused on improvements to our endpoint infrastructure in a variety of operational areas including Desktop automation, Endpoint.
  • Troubleshooting and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
  • Managing ticketing systems and working within a queue-based workflow.
  • Responding to endpoint issues, incidents and emergencies.
  • Producing, reviewing and revising documentation for both internal users and teammates.
  • Providing leadership within your team and the user base, as well as establishing and improving relationships throughout all areas of the business.

Bonus Skills

  • Scripting experience (Python, Bash, PowerShell)
  • Okta SSO / SAML
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About Us

Catapult Recruiting was founded by a group of seasoned IT professionals who are native to the Portland area and love Oregon.

Contact Us

6107 SW Murray Blvd, Unit 269
Beaverton, OR 97008
(503) 970-3111
talent@CatapultRecruiting.com