Looking for an expert in ServiceNow and Project lead for ServiceNow projects, including CMDB, Resource Manager, Reporting, and Dashboarding. This role will be working in conjunction with the department’s subject matter experts to provide support for enhancement requests relating to the assigned ServiceNow projects.
Works with ServiceNow support team on new or modifies existing applications within the platform.
Plans and develops test data to validate new or modified applications within the platform.
Evaluates alternative solutions and recommends and implements appropriate applications design.
Interviews functional and technical staff to gather documentation required for analysis of current system application requirements.
Contributes to the efficiency and effectiveness of the team’s service by offering suggestions or direction as a member of the team.
The successful candidate must work be able to work independently and as a Team.
A minimum of three years’ experience as a ServiceNow Administrator, supporting the ServiceNow platform.
Hands on experience with implementation of CMDB, Resource Manager/Time Sheet Portal, Project Management modules and reporting/dashboard creation. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative.
Documenting technical requirements, creating project plans, and monitoring progress using Service-Now.
Experience in systems analysis, design, and programming required. Demonstrates professional organization, documentation, communication, and interpersonal skills.
Ability to communicate effectively with external stakeholders as well as internal staff.
Hands-on experience developing both technical and user-friendly communications.
Experience in ServiceNow development, integration, and implementation.
Some experience integrating a variety of data sources into the ServiceNow platform