Junior IT Systems Administrator (JSA)
Full-Time: Non-Exempt
Mullan, ID
$50-65k with excellent benefits
Mullan, ID
MUST BE WILLING TO WORK ON-SITE.
SUMMARY
Under the direction of the Senior IT Systems Administrator (SSA), the Junior IT Systems Administrator (JSA) is responsible for supporting, maintaining, and enhancing the effectiveness of IT infrastructure. The JSA provides essential support to employees, addressing and resolving technical issues related to hardware, software, and network systems. This role is crucial in ensuring that the IT systems locations are secure, efficient, and supportive of the organization s overall goals. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, vendors, and partners to fully utilize the IT systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Monitor and manage IT assets, ensuring all equipment is up-to-date and functioning correctly.
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Responsible for the onboarding and separation of employment processes including setting up systems for new employees and revoking access as requested.
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Maintain existing IT documentation.
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Assist with deployment and support of technical solutions for various project and operational needs.
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Contribute to and maintain system standards, protocols, performance metrics, and training.
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Collaborate with other on-site and remote support staff under the guidance of senior technical staff to achieve organizational and project goals.
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Assist users by troubleshooting hardware, software, and networking difficulties.
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Assist senior staff with the deployment and documentation of new systems, procedures, and solutions conducive to the continued technical development of the organization. May conduct user-facing IT training.
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Install, configure, and maintain an inventory of desktops, laptops, printers, networking components, and mobile devices as well as devices in production environments.
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At the direction of the SSA, analyze systems to determine current and future needs.
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Assist senior staff by helping to ensure reliable and sustainable backup procedures and operations.
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System patching: Patch servers, networking components, and workstations as assigned with software updates, managing relevant downtime communications with all internal stakeholders.
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Install, maintain, provide support, and troubleshoot fiber optic and copper network interfaces.
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Work in all areas of the site as needed to support the operation, including the concentrator, maintenance shops, and underground work areas, to troubleshoot and deploy new technologies.
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Comply with applicable environmental laws and regulations. Conduct activities and work in an environmentally responsible manner. Is aware of procedures to minimize impacts to the environment.
Follow and understand MSHA rules and regulations, SOP and work area instructions, participate in safety activities. Must be willing to comply with all company policies and procedures.
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Communicate with co-workers, management, outside contractors and vendors, and employees in a courteous, friendly, and professional manner.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
2-4 Years of Post-Secondary Education or a combination of relevant experience & IT certifications.
Minimum 2 years of reliable IT work experience preferred. Juniper, VMWare, and Microsoft are preferred.
Prior IT experience at a mine or similar industrial site is preferred.
ANALYTICAL SKILLS
The ability to weigh multiple solutions, assess which is optimal, and clearly communicate conclusions.
COMPUTER SKILLS
Required for diagnostics and configuration of infrastructure, and for organization of training in end-user application skills.
INTERPERSONAL SKILLS
Courtesy, respect, recognition of IT s customer-centered role as a service organization, ability to negotiate, willingness to provide timely and comprehensible guidance to users, and maintenance of good working relationships with employees and vendors across the Company.
SELF-MOTIVATED
Initiative is necessary to keep abreast of rapidly changing technical developments and opportunities, and communication of such to the Site Controller and colleagues.
ADMINISTRATIVE SKILLS
Required to establish and manage project needs and time commitments. This individual must be able to coordinate availability with colleagues and vendors to assure IT coverage to meet our schedule.
DETAIL ORIENTED working style and ability to pivot priorities while multi-tasking are essential talents for a small IT organization supporting a growing business.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Good communication skills. Good grammar skills.
OTHER QUALIFICATIONS
Relevant certifications in Microsoft, Juniper, and other platforms of choice should be sought and continuously maintained through testing and continuing education. Individual must keep reasonably current on developing technologies with potential benefit to the Company.
Must be able to meet scheduling requirements, which includes early morning, late night, weekend, and on-call work.
Must complete MSHA 40-hour training or provide 5000-23 documentation of completed training.
Must pass pre-employment physical and drug screen.
Must pass post-offer background check, including criminal history. 3
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, or sit for extended periods of time; climb, squat, and crawl; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to general office conditions; moving mechanical parts; strong odors, fumes or airborne particles; toxic or caustic chemicals; the employee will be exposed to underground work locations; wet and/or humid conditions; vibration. The noise level in the work environment is usually moderate to loud.
This a 24-hour/7-day per week operation. The JSA is expected to respond to emails, calls, or text messages and be available to assist with urgent IT-related matters as they arise outside of regularly scheduled work hours.