Field IT Support Technician
Contract Length: 90 Days (Potential for Extension)
Mullan, ID 83846
Position Summary
Catapult is seeking a skilled Field IT Support Technician to provide hands-on, on-site technical assistance for computer systems and IT infrastructure. This role involves traveling to end-user locations to troubleshoot issues, perform hardware/software installations, and support IT project deployments. The technician plays a key role in maintaining smooth day-to-day operations by resolving technical issues and assisting with upgrades, equipment reclamation, e-waste processing, and user training.
Key Responsibilities
On-Site Technical Support
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Report to the Senior IT Systems Administrator at the Mullan site.
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Work on-site Monday through Friday, 9 AM–5 PM, following assigned or scheduled tasks.
MSHA Certification Requirement
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Must complete MSHA Certification (sponsored by IT).
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Until certification is complete, technician must be accompanied by senior staff in all work areas, including above and below ground.
Troubleshooting & Issue Resolution
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Identify and resolve hardware, software, and basic network problems.
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Escalate complex or permission-restricted issues to senior IT staff through proactive ticketing.
Hardware & Software Installation
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Set up and configure computers and peripherals, including laptops, desktops, monitors, printers, keyboards, and scanners.
System Maintenance & Upgrades
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Perform scheduled and as-needed maintenance or upgrades on user systems, under direction from senior IT personnel.
End-User Training
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Deliver in-person quick-start or on-demand training to users on new hardware or software tools.
Documentation & Reporting
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Keep detailed records of repairs, maintenance, and service activities.
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Flag missing documentation or knowledge base gaps for senior IT staff review.
Team Communication & Collaboration
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Effectively communicate with users and IT team members.
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Translate technical issues for non-technical users and provide warm hand-offs for escalated issues.
Qualifications & Skills
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Technical Knowledge: Solid understanding of hardware, operating systems, networking, and common business software.
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Problem-Solving: Able to independently resolve issues and know when to escalate.
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Communication: Strong verbal and written communication skills, with the ability to clearly explain technical solutions.
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Collaboration: Comfortable working both independently and as part of a team.
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Customer Service: Focused on providing responsive, professional support to all end users.
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Adaptability: Capable of working in varied environments and handling shifting priorities.